Frequently asked questions

How do you qualify tenants?


We will run a credit and criminal background check. Each background check is $60 per person over the age of 18 that will be living on the property. We ensure that you have met your financial obligations. We check to see if there are any collections outstanding from previous landlords or utility companies. Previous rental history is checked to determine if payments were made as agreed and the property was properly maintained. Gross monthly income is verified. An application can be submitted via our website. We require a completed and signed application to be received from each person 18 years of age or older. Renter Application




How much is the security deposit?


The security deposit is equal to the base rent amount. Security deposits can not be used for the last months’ rent. As long as you return the unit in the condition you received it, you will receive your deposit back, minus a $100.00 key lock change. We highly encourage all of our tenants to submit their move in property condition form, along with photos. At the end of the lease, we will compare our documentation to your documentation to make sure you are not charged for anything that you were not responsible for.




When is the rent usually due?


Rent is due on the 1st of each month with a 5-day grace period. If rent is not paid by the 5th the tenant is charged a late fee and the 3 day pay or quit is issued.




What am I required to pay at lease signing?


A security deposit equal to at least one month's rent. Payment must be made in the form of cashier’s check or money order.




What do I do in an emergency?


The following situations are considered emergencies. You should contact our maintenace department by one of the following:

Phone: 202-618-4818

Email: SR@crgmanage.com

Web Form: Service Request

• No electricity: Please check both the circuit breaker and outlet reset buttons first.
• Fire or Gas Leak: Call 911 and notify the fire department immediately.

• No heat or air conditioning
• Heavy structural damage: Roof, foundation, walls, etc.
• Plumbing: Flooding or stoppage of all drains (tenant is responsible for all stoppages




How do I submit a Maintenance Repair Request?


You choose one of the following options to submit a Maintenance Service request. Phone: 202-618-4818 Email: SR@crgmanage.com Web Form: Service Request Please note that this is for Maintenace Request ONLY any other questions or inquires will not be addressed.




How do I pay my rent?


Either one of the Following: On Line: Pay Rent Mail: CRG Management, LLC PO Box 128 Hyattsville, Maryland 20781 Payment needs to be made out to the Name of the Property. If you are not sure about the name of the Property please contact us: Main Office: 301-692-2100 Email: PM@crgmanage.com




How do I set up my utilities?


The Utilities page on this site will provide you with links and contact information for county utility providers. Unless specified in your lease agreement, utilities at your rental property should be transferred into your name on the start date of your lease term.